FAQ

The Australian Children’s Education & Care Quality Authority (ACECQA) sets out the minimum child ratios for education and care services. In NSW, the minimum ratios for long-day care services are set out below: • Birth to 24 months: 1 educator to 4 children • 24 to 36 months: 1 educator to 5 children • Over 36 months: 1 educator to 10 children

You will be contacted for a tour if a vacancy arises and if your details are on our waitlist system. Tours are conducted by our Enrolments Manager and Centre Managers.

To accept a position, you will be notified by our Enrolments Manager and be presented with a Letter of Offer. This Letter of Offer will detail the enrolment fee will need to pay to secure your position. You will also be required to complete our Enrolment Form. Once the form and payment has been complete, you will be presented with a Confirmation Letter and offered an Orientation. To prepare yourself for enrolment, please ensure you have the following documentation: • Parent/Guardian details • Child details • Immunisation History Statement from Medicare • Certified copy of child’s Birth Certificate • Customer Reference Numbers (Centrelink CRN) for all guardians if claiming the government Child Care Subsidy • Allergy Action Plan (if your child has an allergy or medical condition confirmed by your family doctor)